ICT OFFICER at KenyaListings in ELDORET

Technical Support & Troubleshooting

Provide first-line IT support to staff, including troubleshooting hardware, software, and network issues.

Diagnose and resolve issues in healthcare-related software systems.

Install, configure, and maintain computer systems, printers, and other ICT equipment.

Ensure timely resolution of user queries and incidents.

System Maintenance & Administration

Monitor system performance and carry out routine maintenance to ensure operational efficiency.

Support user account management, email setup, and system access rights.

Maintain ICT inventory including equipment, licenses, and accessories.

Network Support

Assist in maintaining reliable local area networks (LAN), internet connections, and wireless connectivity.

Support implementation of data backup systems and basic cybersecurity measures.

Documentation & Reporting

Maintain accurate documentation of IT incidents, system configurations, and maintenance activities.

Prepare periodic reports on ICT operations, support requests, and system performance.

Training & Capacity Building

Provide basic ICT training to staff on system usage, security best practices, and new technologies.

Offer user guidance for healthcare software tools.

Degree in Business Information Technology (BBIT) or a related field

At least 2 years of experience in IT support or a similar role

Hands-on experience troubleshooting software used in health or organizational environments

Basic understanding of healthcare systems or experience in healthcare administration is an added advantage