ONLINE SALES LADY ASSISTANT at KenyaListings in VIRTUAL

Respond promptly to customer inquiries across social media platforms (Instagram, WhatsApp, Facebook, TikTok, etc.).

Take, confirm, and process customer orders accurately and efficiently.

Provide product details, recommendations, and after-sales support to ensure excellent customer satisfaction.

Follow up with customers to encourage repeat sales and referrals.

Manage and update online product listings — including descriptions, prices, and photos.

Monitor stock levels and coordinate with the fulfillment or delivery team to ensure timely order processing.

Track customer orders and communicate order status updates.

Promote products through engaging posts, reels, stories, and live sessions on social media platforms.

Implement basic digital marketing strategies to increase brand visibility and sales.

Respond to comments and messages to build and maintain active customer engagement.

Maintain accurate records of sales, customer interactions, and stock movement.

Prepare daily, weekly, or monthly sales reports as required.

Work closely with management to suggest marketing ideas, promotions, or campaigns.

Proven experience in gardening, landscaping, or grounds maintenance

Diploma or Certificate in Business, Marketing, Sales, or a related field (preferred)

At least 1 year of experience in online sales, retail sales, or social media marketing

Proficient in using social media platforms (Instagram, WhatsApp, Facebook, TikTok)

Basic knowledge of online store management (Jumia, Shopify, WooCommerce, or similar) is an added advantage

Strong computer and smartphone literacy